Shipping policy

Processing Time

Order verification, quality control, and packaging. All orders are sent to the fulfillment center for delivery within 1-3 business days of placing the order.

If we are processing a high volume of orders, deliveries may be delayed by a few days. Please allow a few extra days in transit for delivery. If there is a significant delay in the delivery of your order, we will contact you by email or phone.

Transit Time

This refers to the time and duration it takes for items to be shipped from our fulfillment center to their destination.

Standard delivery time is 7-15 business days (Monday to Friday).

Damages

Bryon.store is not responsible for any products damaged or lost during transit. If you receive a damaged order, please contact the shipping carrier to file a claim.

Please retain all packaging materials and damaged merchandise before filing a claim.

Damage/Defects

If you receive a damaged or defective item, you must contact our customer service team at [email protected] within 48 hours of delivery. Please include a photo of the damage in your email to expedite the process.

Any questions?

If you have any questions regarding the progress of your order, please contact us at:

Email: support@bryon.store

Address: 122 Naples Rd, Brookline, MA 02446, USA

Mon-Fri: 8:00 am – 5:00 pm