Frequently Asked Questions (FAQs)

1. What is bryon.store return policy?

We are committed to customer satisfaction. You have the right to request a return within 30 days of receiving your order. This gives you enough time to review the item and ensure that it meets your expectations for quality and style.

2. What are the conditions for a return?

To request a return or exchange, the item must:

Not be worn, washed, altered or used.

In the original packaging with all tags intact.

Without any signs of use.

3. How can I return an item?

To return an item, please follow these steps:

Email Contact: Send an email to [email protected], stating the item you wish to return and the reason.

Proof of purchase: You will need to provide proof of purchase before your return can be processed.

Return Address: We will provide the return address via email. Do not send the item to the address on the package to avoid delaying the processing.

Provide Tracking Number: Please provide the tracking number of the returned package.

4. How long does it take to inspect and refund?

Once we receive the returned item, we will inspect the product within 5-7 business days. If the product meets the requirements, we will refund you within 30 days.

5. How can I cancel my order?

You can cancel your order within 24 hours of placing the order by emailing [email protected]. Once the cancellation request is confirmed, we will refund you in full. However, after 24 hours, the order will be in the processing stage and we will not be able to cancel the order.

6. I did not receive my refund, what should I do?

If you do not receive your refund within the expected time, please check your bank account, contact your credit card provider or bank. If you still have not received your money, please contact us via email at [email protected] for assistance.

7. How long does it take to process an order?

Order processing time is 1-3 business days from the time the order is placed. Order cut-off time is 6:00 PM (EST) daily. If there is a significant delay, we will notify you via email or phone.

8. How long does it take to ship?

Standard shipping time is 7-15 business days (Monday to Friday). We only support shipping within the United States.

9. How much does shipping cost?

Shipping for all orders is $6.99.

10. How do I track my order?

You will receive a confirmation email or text message with a tracking number and a link to track your package. If you are unsure of your number, please check our shipping confirmation email.

11. I received a damaged or defective product. What should I do?

If you receive a damaged or defective product, please contact our customer service team at [email protected] within 48 hours of delivery. Please include a photo of the damaged product in your email so we can assist you promptly.